Version 1 May 23, 2018
POKO B.V. cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we receive about you with care when you have ordered or bought from us. We never make your data available to third parties for commercial purposes.
2. About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
2.1. Online Store Software
mijnWinkel BV (also called MyShop.com)
2.2. Email and mailing lists
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every e-mail newsletter that we send from MailChimp, you will find the 'unsubscribe' link. Do you no longer wish to receive our newsletter? Then click on this 'unsubscribe' link. This is how you unsubscribe from future newsletters. All unsubscribed email addresses will be completely removed from MailChimp when the next newsletter is sent.
Regular email traffic (firstname.lastname@example.org / email@example.com)
We use the services of Microsoft Outlook (Microsoft Office 2013) for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Microsoft Outlook (Microsoft Office 2013) does not have access to our mailbox and we treat all our e-mail traffic confidentially.
2.3. Payment provider and bank
Mollie and PayPal
We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than permitted by law. If you choose to pay with PayPal via Mollie, your details will also be provided to PayPal. The same agreements apply to PayPal as those mentioned above with Mollie.
POKO banks at Rabobank. Of course, the entire privacy applies to Rabobank the same as it does to us, namely that your data is handled very carefully.
2.4. Shipping and logistics
SendCloud and DPD
When you place an order with us, it is our job to have your package delivered to you. Our webshop has a direct link with SendCloud. Sendcloud is a shipping tool, in which the address labels are made. The packages are sent with DPD. In order to be able to send your order correctly, it is necessary that we share your name, address and residence details, email address and, if entered by you, also your telephone number with both SendCloud and DPD. SendCloud and DPD only use this data for the purpose of executing the agreement. In the event that SendCloud and/or DPD engage subcontractors (e.g. deliverers), they will also make your data available to these parties.
2.5. Invoicing and accounting
Basecone.com and Twinfield.com
For our records of our administration and accounting, we use the services of 2 digital accounting systems. All invoices drawn up (including associated invoice data) are processed in Basecone. The entire administration is processed in Twinfield (incoming and outgoing payments, bank statements, etc.). We share your name, address and residence details, email address (if specified by you), your telephone number and details regarding your order. This information will be used for the administration of sales invoices. Your personal data will be sent and stored protected. Both Basecone and Twinfield are obliged to maintain confidentiality and will treat your data confidentially. Neither party will use your personal data for other purposes than described above.
2.6 External sales channels
We sell (part of) our items via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
We sell (part of) our articles via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
We sell (part of) our items via the Google Shopping platform. Through this platform you will be linked to POKO's own webshop, so your actual order takes place via our website. Google can register your search behaviour, POKO has no further influence on that.
3. Purpose of the data processing
General purpose of the processing
We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to - other than at your request - contact you at a later time, we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, POKO B.V. can are obliged to share your data on the basis of a legal obligation in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have prepared as a result of your assignment.
4. Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of access
You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right to object and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of POKO B.V.. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies are placed via our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.
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7. Contact Details
De Droogmakerij 22 D
1851 LX Heiloo
T 06 10487142
Contact person for privacy matters: