Customer information
Ordering
Orders can be placed by using the online order form. As soon as your order is received it will be processed in our administration and you will receive an email in which your order will be confirmed.
Prices
All prices are inclusive of VAT and delivery. Information or prices are subject to change without notice. POKO accepts no responsibility for incorrect information or prices. All prices are in Euro. Invoicing will be in Euro.
Shipping
Below you can see how much shipping costs we charge for orders:
- Netherlands € 6.95 shipping costs for orders up to € 50.00. Above that € 2.95.
- Belgium € 9.00 shipping costs for orders up to € 50.00. Above that € 3.95.
- Germany € 9.00 shipping costs for orders up to € 50.00. Above that € 3.95.
- Luxembourg shipping costs € 16.00 on 1st 29 kg. Each additional package of 30 kg costs € 10.00.
- France shipping costs € 16.00 on 1st 29 kg. Each additional package of 30 kg costs € 10.00.
- Austria shipping costs € 16.00 on 1st 29 kg. Each additional package of 30 kg costs € 10.00.
- Denmark shipping costs € 16.00 on 1st 29 kg. Each additional package of 30 kg costs € 10.00.
- Sweden shipping costs € 20.00 on 1st 29 kg. Each additional package of 30 kg costs € 10.00.
Payment
You can transfer the money to one of our banks. Please see company information for all the accounts.
Shipping
After receiving your complete payment your order will be shipped. The invoice and packing list will be placed on the package(s). Customers from whom we have an email address will be sent an email specifying the date that the packages have been picked up by the DPD (Shipping Agent).
Returns
In spite of the fact the we deliver quality products and your order will be treated with the most possible accuracy, it can happen that products have to be returned
If you believe that the delivery is incorrect, you may return it if the packages are unopened and in the original condition. The package(s) have to be sent to:
If you believe that the delivery is incorrect, you may return it if the packages are unopened and in the original condition. The package(s) have to be sent to:
Poko BV
De Droogmakerij 22 D
NL-1851 LX Heiloo.
The Netherlands
De Droogmakerij 22 D
NL-1851 LX Heiloo.
The Netherlands
Please contact us by phone or email to receive instructions and a return number.
Returns without a Poko Return Number (PRN) will be rejected.
The costs for your return will be charged.
Returns without a Poko Return Number (PRN) will be rejected.
The costs for your return will be charged.
Packaging
The feed is packaged in 1 and 5 kilo containers. Bigger packages are, depending on the type of feed, packaged in 10, 15, 20 or 25 kilo.
